1. About these terms
These Terms of Service ("Terms") govern your access to and use of this website and the online ordering services offered by [Full legal name of shop owner or registered partnership], doing business as Burauen Main Flowershop ("the Shop", "we", "us", or "our").
By browsing the website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the online ordering service.
Shop address: [Complete business address]
Contact number: [Business contact number]
Email: [Business email]
2. Eligibility and customer accounts
You must provide accurate, current, and complete information when creating an account or placing an order. You are responsible for keeping your login credentials confidential and for activity carried out through your account, except where the law provides otherwise.
Notify us promptly if you suspect unauthorised use of your account. We may restrict or suspend access where reasonably necessary for security, suspected fraud, misuse, or legal compliance.
3. Products, photographs, and availability
We make reasonable efforts to display accurate product descriptions, photographs, prices, and availability. Flowers are natural products and may vary in colour, size, shape, bloom stage, and seasonal availability. Photographs are illustrative unless expressly stated otherwise.
If a particular flower, colour, or accessory is unavailable, we will contact you where reasonably practicable to discuss an appropriate substitute. We will not knowingly treat a material substitution as your approval. If we cannot fulfil an order as agreed, we will explain the available options, which may include cancellation and an appropriate refund.
4. Prices and order acceptance
Prices are displayed in Philippine pesos (PHP), unless stated otherwise. Applicable delivery fees and other charges will be shown or communicated before you confirm your order. We may correct obvious pricing or listing errors before accepting an order.
Submitting an order is a request to purchase; it does not by itself guarantee acceptance or stock availability. An order is accepted when the Shop confirms it through the website, email, phone, or another official communication channel. We may decline or cancel an order for a legitimate reason, including unavailable stock, an incomplete delivery address, suspected fraud, or a material listing error. We will communicate the reason and arrange any refund due.
5. Payment methods
The website may offer the payment methods shown at checkout, which may include:
- Cash on Delivery (COD): payment is collected when the order is delivered, where COD is available.
- GCash: you may be asked to pay using the Shop's displayed GCash instructions and submit a reference number or payment evidence for verification.
Never provide your GCash MPIN, password, or one-time password to the Shop or through this website. A submitted reference number or screenshot is not, by itself, proof that funds have been received. The Shop may verify payment before preparing or releasing an order.
If payment cannot be verified, we may contact you for clarification or place the order on hold. Do not send payment to a number or account that is not displayed through an official Shop channel.
6. Delivery and collection
Delivery is available only in the areas confirmed by the Shop. Delivery fees, estimated delivery windows, and any minimum-order conditions will be communicated before order confirmation. Delivery times are estimates and may be affected by traffic, weather, recipient availability, seasonal demand, or events outside our reasonable control.
You are responsible for providing a complete and accurate delivery address, recipient name, and contact number, and for ensuring that someone can receive the order. If delivery cannot be completed because the details are incorrect or no recipient is available, we will contact you to agree on reasonable next steps. Additional delivery charges may apply only where disclosed and agreed, subject to applicable law.
Delivery coverage and hours: [Insert actual service areas and operating/delivery hours.]
7. Changes, cancellations, and refunds
Contact the Shop as soon as possible if you need to change or cancel an order. Because flowers may be prepared or sourced specifically for an order and are perishable, the ability to cancel or change an order may depend on its preparation status and applicable consumer law.
We will not use this policy to remove rights that cannot legally be waived. If the Shop cannot supply an accepted order, delivers the wrong item, or there is a valid product or service issue, contact us so we can assess an appropriate remedy, which may include replacement, correction, cancellation, or refund as required by law.
Shop cancellation contact and cut-off: [Insert contact method and realistic cut-off policy.]
Refund method and processing time: [Insert the actual process and timeframe, subject to payment-provider and bank processing.]
8. Customer conduct and reviews
You agree not to misuse the website, interfere with its operation, submit false orders, attempt unauthorised access, upload malicious content, impersonate another person, or post unlawful, abusive, misleading, or privacy-infringing material.
Reviews should reflect genuine experiences and must not disclose another person's private information. We may moderate or remove content that violates these Terms or applicable law. A review does not become Shop property merely because it is submitted; however, you allow the Shop to display it on the website in connection with the service, subject to applicable law.
9. Website availability and intellectual property
The website, its software, design, text, graphics, logos, and other materials may be protected by intellectual property laws. Except for the limited right to use the website to view products and place legitimate orders, no ownership or broader licence is granted to customers.
The Shop's use of the Bloom Basket software is governed separately by a Software License Agreement between the software provider and the Shop. Customers do not receive rights to copy, modify, distribute, reverse engineer, or resell that software.
We aim to keep the website available but do not guarantee uninterrupted or error-free access. We may perform maintenance, updates, or security work that temporarily affects availability.
10. Privacy
Our collection and use of personal information are explained in our Privacy Policy. By using the service, you acknowledge that you have been given an opportunity to read that policy.
11. Liability and consumer rights
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded under Philippine law. To the extent permitted by law, the Shop is not responsible for losses caused by inaccurate information supplied by a customer, misuse of an account, or events beyond the Shop's reasonable control. This does not remove the Shop's responsibility for its own obligations under applicable consumer law.
12. Complaints and customer support
For an order concern, complaint, or question, contact us at [business email], [business phone], or [business address]. Please provide your order number and a clear description of the concern.
13. Changes to these Terms
We may update these Terms to reflect changes to the service or legal requirements. The revised version will be posted on this page with an updated date. Changes will apply prospectively, subject to applicable law and any notice or consent requirements.
14. Governing law
These Terms are governed by the laws of the Republic of the Philippines. Disputes will be handled by the appropriate courts or dispute-resolution bodies with jurisdiction, without limiting any mandatory consumer rights or remedies.
15. Contact
[Full legal name of shop operator]
[Complete business address]
[Business email]
[Business telephone number]